FAQ’S

  • All Loaded Dough cookies are baked fresh in batches once a week to guarantee peak quality. Orders placed by Sunday at 11:59PM EST are baked Monday and ship out fresh on Tuesday.

    Shipping is via 1–3 day Priority to ensure your cookies arrive fast and indulgent. Orders placed after Sunday midnight will automatically roll into the following week’s batch.

  • We do not offer refunds under any circumstances, except in cases where a quality issue has been caused directly by us. This policy ensures clarity and consistency in our operations. We encourage our customers to review their purchases carefully before finalizing their orders. If you have any concerns regarding the quality of your product that stems from our processes, please reach out to our customer service team for assistance.

  • All The Loaded Dough cookies contain wheat, dairy, and eggs, and may have nuts. Those with allergies should review the ingredients list before ordering. Contact us with any concerns for clarification. Your safety and satisfaction are our priorities.