FAQ’S

Processing takes 1-2 days to verify payment, package items, and prepare for shipment. Shipping then takes another 1-3 days, depending on your location and shipping method. A tracking number will be provided once your order ships.

We do not offer refunds under any circumstances, except in cases where a quality issue has been caused directly by us. This policy ensures clarity and consistency in our operations. We encourage our customers to review their purchases carefully before finalizing their orders. If you have any concerns regarding the quality of your product that stems from our processes, please reach out to our customer service team for assistance.

We currently do not offer custom cookies. However, we have a frequent rotation of flavors that allows you to enjoy a variety of options. Additionally, members of our Gold Batch program receive access to exclusive, limited-time drops that feature unique and seasonal flavors. We encourage you to check back often for new offerings.

All The Loaded Dough cookies contain wheat, dairy, and eggs, and may have nuts. Those with allergies should review the ingredients list before ordering. Contact us with any concerns for clarification. Your safety and satisfaction are our priorities.